Privacy at MintRx
Your privacy, in plain language.
This policy explains what information MintRx collects, why we use it, who may receive it, and the choices available to you.
Last updated: August 5, 2026
Our commitment
MintRx ("MintRx," "we," "us," or "our") facilitates access to healthcare services and coordinates support and fulfillment. We do not sell your personal information. We use it only as described in this policy and as permitted or required by law.
Information we collect
Depending on how you use MintRx, we may collect:
- Contact and account information
- Health, prescription, and care-related information you choose to provide
- Order, shipping, payment, and transaction information
- Website, device, cookie, and usage information
- Messages and support requests sent through MintRx channels
How we use information
We use personal information to:
- Provide and improve the MintRx website, Patient Portal, and support experience
- Coordinate licensed-provider review and licensed-pharmacy fulfillment
- Process orders, delivery, account actions, and eligible refill requests
- Communicate service updates, respond to questions, and protect account security
- Meet legal, regulatory, fraud-prevention, and recordkeeping obligations
How information is shared
We may share only the information needed with:
- Licensed providers and dispensing pharmacies involved in your care or fulfillment
- Vendors that support payments, hosting, messaging, analytics, delivery, and account operations
- Government, regulatory, legal, or safety parties when required or permitted by law
- A successor organization in connection with a merger, acquisition, or transfer of assets
We do not sell your personal information.
Security and retention
We use administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, but we limit access and retain information only as needed for services, legal duties, safety, and legitimate business operations.
Health information and HIPAA
Certain health information may be governed by HIPAA and other health-privacy laws when handled by covered providers, pharmacies, or their business associates. See the HIPAA Notice for additional information about protected health information.
Your choices
You may update account details through the Patient Portal or contact Client Care to request access, correction, or other assistance available under applicable law. You can also manage browser and communication preferences through the controls provided.