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Real people, real support

We are here for you.

Questions about your account, orders, shipping, refills, or how to get the intended result from your treatment? Reach out however is easiest for you.

Send a message

Tell us what is going on.

We read every message personally. If your question needs clinical review, we will point you to the secure consultation path.

Please do not include sensitive medical details in this form. For treatment-specific questions, call a MintRx pharmacist or use the secure consultation path.

A real member of our care team will get back to you.

Call us, we would love to help

Prefer to talk it through? A real member of our care team picks up — no phone trees, no runaround.

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Hours of Operation

Mon – Fri: 9 AM – 9 PM EST

Quick answers

How do I track my order? Go to Orders and tap your order for tracking info.
Can I change my subscription? Visit Subscriptions to pause, skip, or change frequency.
How do I reorder a treatment? Use "Buy Again" on your dashboard or Orders page.

How fast we respond

Calls: available during business hours

Messages: reviewed during business hours

Provider messages: handled through the secure care path

A real member of our care team will respond as soon as possible.

Prefer we call you?

Tell us the best time in your message and we will call you back. No waiting on hold.

In a medical emergency, call 911 right away. This form is not monitored for emergencies.