Cancellation Policy and Refunds
Immediately after the financial transaction has taken place, your order is entered into the shipping process. Due to the automated nature of this process, orders cannot be canceled once they are placed. This includes duplicate orders. If you have any questions, please contact our client care team at firstname.lastname@example.org or by phone at 866-855-6468.
If you sign up for a treatment subscription program and cancel within 90 days, you will still be charged for the first 3 months to cover test costs, physician consultation and treatment.
Prescription Return Policy
We are prevented by law from accepting returns for any prescription medication. If you need to dispose of any medication, please follow the steps in this link: Drug Disposal Information
Non-Prescription Product Return Policy
Under most circumstances, we cannot accept returns on non-prescription personal care products. If you have received the wrong item or discover a similar issue with an item you have received, please call our client care team at 866-855-6468.
If your client care representative confirms that you may return your non-prescription item(s), pack your product(s) securely in the original packaging, if possible. Please note that all items must be returned in original condition (including any paperwork, parts & accessories).
Send your package to:
All return shipping charges must be prepaid. We cannot accept COD deliveries. It is recommended that you use UPS, Insured Parcel Post, or any other trackable, insurable shipping service for your return. Keep the Return Tracking Number for your return package to monitor delivery status. You can expect a refund in the same form of payment originally used for the purchase to be issued within 30 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser.
We ensure that we package your order securely for shipping, but we can never guarantee that it will not be damaged in transit. If any damage has been found, retain all original packing materials and cartons in order to file a claim with the carrier. Claims must be made within 10 business days to the carrier, USPS. You may reach them at 1-800-222-1811. Fed Ex can be reached at 1-800-GoFedEx, 1-800-463-3339. Shipping carriers have no legal obligation to honor your claim unless you follow these procedures. We are happy to assist you however we can with the claims process. However, we are not ultimately responsible for collection of claims from the carrier.